Attention all attorneys and law firms:
Google’s #1 regulation regarding their business review system involves “Inappropriate content.”
How do you know if your review or a review about your or your law firm meets the criteria? Review the Google Places content policy here.
What Do I Do With A Fraudulent Review?
If you see a review for your firm that violates these guidelines, you have the right to request to have the review removed. In order to have it removed, you must follow the procedure that Google offers to have inappropriate reviews removed. Then the waiting game begins.
And you wait and wait and wait.
It is not a proficient system to say the least.
One local business experienced an 80% decrease in business from what everyone agreed was a fraudulent review. It accused the company owner of not only theft, but also inappropriate attentions to the child of a customer. After 18 months, Google finally acted on the review removal.
This is a horrific example of what could happen and review sites should be held strictly accountable for libelous posts. However, you have more power than you think when it comes to online reviews.
How Do I Protect Myself or My Firm Against “Bad Review” Nightmares
The best way to protect yourself from occasional poor reviews is to make sure that you have an even greater number of happy customers telling the world about their great experience doing business with you.
There are ways to systematically collect 4 and 5 star reviews without flagging the review site spam filters. It takes patience, know-how and persistence.
We can help. Here is a complimentary resource by our sister company, Reputation Management Info. It is a checklist to help you assess where you are at right now.
Then contact us for help. Call (801) 783-3500 or email us at results@lawmaxtraining.com.
